AI Customer Service Agent
Autonomous AI agents that qualify leads, handle support, and automate workflows — 24/7, without human intervention. Not flowcharts or chatbots. Real agents that reason, adapt, and take action.
Sound Familiar?
Support Costs Cut 50% While CSAT Improved
The Situation
A fintech startup had 500 support tickets daily. Growing team to handle volume was not sustainable. Agents burned out on repetitive questions.
The Approach
Agent handles Tier 1 support: password resets, account issues, transaction questions. Complex cases escalate with full context. Agents focus on relationships.
"Cut our support costs by 45% while actually improving response quality. Agents handle the routine stuff; humans handle the exceptions."
— Jennifer Walsh, Operations Lead at FinServe
What You Get
How It Works
Map the workflow
We document exactly how the task should be done. What decisions are made? What data is needed? What happens next?
Design the agent
Define tools, memory, decision logic, and guardrails. How does it know when to act? When to escalate?
Build & validate
First working version in 2 weeks. Real outputs tested against real scenarios. Iterate until accuracy hits 90%+.
Deploy & monitor
Launch to production with logging and alerts. Review outputs weekly. Improve continuously.
Ready to Get Started?
Book a free 15-minute call to discuss your project. No commitment, no sales pitch — just an honest conversation about what you need.
Common Questions
How long does a typical project take?
Small projects: 2-4 weeks. Medium: 4-8 weeks. Large: 8-16 weeks. Timeline depends on scope, complexity, and your team's availability for feedback and testing.
What is your pricing structure?
Fixed-price for defined scope. Hourly for ongoing/ad-hoc work. Monthly retainers for sustained partnerships. I provide detailed proposals upfront — no surprise invoices.
Do you work with early-stage startups?
Yes. I understand budget constraints and how to build lean. I prioritize features that deliver value first, defer polish until after validation.
How do you handle communication?
Slack for async, weekly video calls for sync. I respond same-day during business hours, next-day for other messages. Urgent issues get faster response.
What happens after the project ends?
30 days of support included. Documentation and runbooks for your team. Optional retainer for ongoing maintenance and new features.